Privacy Policy

This website is operated by Contizoe Supplies (Pvt) Ltd t/a Contizoe Global Solutions (“CGS”). This policy explains what information we collect through the website and how we use it.

What we collect

When you submit the quote or shipment enquiry form we receive the details you enter — your name, company, email address, phone or WhatsApp number, shipment details — and any documents you upload (such as invoices, packing lists or transport documents).

How we use it

We use this information only to respond to your enquiry, prepare quotes or estimates, and carry out the customs, freight, transport or sourcing work you request. Where your enquiry involves sourcing in South Africa, we may share the relevant details with our sister company, Silvex Import & Export, so that it can assist.

Chat assistant

If you use the website assistant, your messages are processed by an AI service provider (Groq) to generate replies. Please don't share sensitive personal or financial details in the chat. We may review questions asked to the assistant to improve the information we provide. If you choose “Talk to a person”, the chat summary you send travels through WhatsApp.

Who sees it

Enquiries are delivered by email to CGS staff. We do not sell your information. We share it only with parties who are needed to carry out your request (for example Customs, a transporter or a supplier) or where required by law.

Cookies and analytics

This website does not currently set advertising or tracking cookies. If we add analytics in future, this policy will be updated and, where required, we will ask for your consent.

Retention and your rights

We keep enquiry information for as long as needed to deal with your request and to meet our record-keeping obligations for customs and trade work. You may ask us to access, correct or delete personal information we hold about you by emailing willard@contizoe.com.